Effective Date: 1 November 2025

 This Refund & Cancellation Policy explains how TRI Art & Culture handles event ticket cancellations, product returns, and refunds. By purchasing tickets or products through our website, you have agreed to the terms outlined below.

Event Ticketing
  • TRI Cancellation or Postponement: If an event is cancelled or rescheduled by TRI, a full refund of the ticket amount shall be processed to the original payment method within 7–10 business days.
  • Customer Cancellations: Customer-initiated cancellations are refundable only if requested up to 7 days before the date of event, failing which tickets shall be non-refundable.
E-commerce Orders
  • Return: Products may be returned within 7 days from the date of delivery, provided the products are unused, undamaged, and in their original packaging with all tags intact.
  • Non-returnable Items: Perishable goods, personalized/custom items, and digital products are not eligible for return or refund.
  • Damaged/Defective Products: Customers must notify TRI within 48 hours from the date of delivery if products are wrong, damaged, or defective, to be eligible for replacement or refund.
Refund Process
  • Refunds shall only be processed through the original payment method via Razorpay.
  • Refund timelines shall be within 7–10 business days subject to payment gateway and banking processes.
  • Transaction or convenience fees (if applicable) shall always be non-refundable.
Contact for Refunds & Cancellations

For all refund or cancellation-related queries, please contact: